FAQ

1. How long does shipping take within the USA?
Orders are typically processed within 1-3 business days. Delivery times depend on your location and the shipping method selected at checkout:

  • Standard Shipping: 5-10 business days.

  • Expedited Shipping: 2-5 business days.
    You will receive a tracking number once your order ships. Delivery times are estimates and not guaranteed by carriers.

2. What are the shipping costs?
Shipping costs are calculated at checkout based on your delivery address and the size/weight of your items (especially important for flower shelves and larger vases). We often offer free standard shipping on orders over a certain amount (e.g., $50).

3. Do you ship outside the United States?
Currently, we only ship to addresses within the contiguous United States.

4. What materials are your products made of?
Our products use various quality materials:

  • Flower Shelves: Often made from materials like wood, metal, or engineered wood. Specific materials and assembly requirements are listed in each product description.

  • Artificial Flowers & Plants: Made from materials such as polyester, silk, or plastic, designed for a realistic look.

  • Vases: Made from glass, ceramic, resin, or other durable materials. Please check individual product descriptions for details.

5. How should I care for my artificial flowers or clean my vase?

  • Artificial Flowers & Plants: Gently dust with a soft cloth or use a hairdryer on a cool, low setting. Avoid water, which may damage the material.

  • Vases: Clean with mild soap and water. For delicate materials like ceramic or certain finishes, hand washing is recommended.
    Always refer to the specific care instructions provided with your product.

6. Do flower shelves require assembly?
Most of our flower shelves require some customer assembly. Necessary hardware and instructions are included. The estimated assembly time and required tools (if any) are listed in the product details.

7. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods.